Shipments and returns

Your pack shipment

The shipment will be made after the completion of the manufacturing period between 4-5 weeks, after confirmation of payment.
You will be sent a message with the tracking number when the item has been sent.

In case there are additional customs charges, they are charged to the client.
The responsibility of delays in the shipment are from the transport company, NOT VIADEMONTE JEWELRY, anyway in case of any inconvenience contact us that we are willing to help.

Shipping times and prices:

DHL Express USA                 2-5 days 15 Euros
DHL Express Canada            2-5 days 15 Euros
DHL Express Europe             1-4 days 12 Euros
DHL Express Switzerland       1-4 days 24 Euros
DHL Express Oceania / Asia   4-6 days 20 Euros
DHL Express Latin America    4-6 days 24 euros
DHL Express Spain 24 hours  10 euros

Returns

As all our articles are made to measure for the client, we do not accept the return of the same if it is not for one of the following reasons:

The product will be returned or replaced in the following cases

- When the item has a break or has suffered some kind of damage in transport, although each item will be perfectly protected.
- In the event that a different model from that requested by the customer is sent by mistake. In this case, the client must send back the wrong model.

Shipping costs will be pay by the buyer.
The return will be the price of the item purchased, but not the additional costs of card payments, shipping, customs, or any type of extra cost.

Still, for any incident do not hesitate to contact ViademonteJewlery try to resolve the problem as soon as possible.

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